MERCHANDISE ECOMMERCE MERCHANDISING & PRODUCT MANAGER
Company: Ford Motor Company
Location: Indianapolis
Posted on: October 4, 2024
Job Description:
We are the movers of the world and the makers of the future. We
get up every day, roll up our sleeves and build a better world --
together. At Ford, we're all a part of something bigger than
ourselves. Are you ready to change the way the world
moves?Enterprise Technology plays a critical part in shaping the
future of mobility. If you're looking for the chance to leverage
advanced technology to redefine the transportation landscape,
enhance the customer experience and improve people's lives, this is
the opportunity for you. Join us and challenge your IT expertise
and analytical skills to help create vehicles that are as smart as
you are.The Merchandise eCommerce Merchandising & Product Manager
is responsible for deeply understanding customer needs, managing
the day-to day business, while optimizing the presentation,
organization, and promotion of merchandise, such as apparel and
collectables, throughout Ford.com identifying
features/functionality/actions to deliver customer and business
value in an easy and outstanding shopping experience. This role
will be the eCommerce merchandise subject matter expert and work
cross-functionally with other merchandisers, product managers,
engineers, analytics, research, agency, and business partners to
execute on these actions.REMOTE: We're looking for the best talent
no matter where you are in the United States. If you're ready to
make it easy for customers to find and buy Ford merchandise, we
want you on our team!Please note this person will need to work EST
hours and there is expected travel to the Dearborn, MI area
approximately one week 6X/ year.SOUTHEAST MI RESIDENTS : Please
note, this job is posted as remote unless the selected candidate
lives within 50 miles of Dearborn, MI.What you'll do---
- Manage and own merchandise.ford.com daily performance and
optimization - Drives business value every day by pulling,
analyzing, and translating web analytics and behavioral data into
actionable insights to enhance sales, conversion, and customer
satisfaction/task completion across Ford.com with forecasted values
for each to set goals, KPI's, and prioritization
- Gain a deep understanding of current and evolving merchandise
eCommerce customer needs, trends, competitive activity, &
technology advancement
- Lead & collaborate with business partners, engineers, and other
product managers to translate business goals and end user needs
into strategy & tactics that deliver measurable value
- Implement merchandising strategies and tactics including but
not limited to: Brand strategy, content strategy, natural search
and site search strategy, customer way-finding including navigation
and product categorization/filtering, effectively mixing and
managing static and dynamic content, leveraging personalization
tools, implementing and monitoring ratings & reviews, building
collections, and developing and implementing seasonal incentives
and promotions.
- Create well-defined features, user stories, and acceptance
criteria, prioritizing them into release planning
- Refine features, stories, and merchandising tactics by
formulating and iterating on hypotheses through user research and
testingParticipates in standups, iteration planning sessions,
product demos and retrospectives
- Condense complex technical concepts into non-technical language
for stakeholders & leadership & influences stakeholder groups with
facts and data to provide context for change
- Advocate for the end user and stakeholder by empathizing with
and understanding user needs
- Collaborative leader focusing on seeking to understand and
solving together
- Partner with operations to ensure fulfillment and customer
handling expectations are met for merchandise eCommerce
customersYou'll have---
- Bachelor's degree or a combination of education and equivalent
work experience
- 3+ years of eCommerce Merchandising AND Product Management
experience
- 1+ years of Shopify Site Management with 3 rd party fulfillment
experienceEven better, you may have---
- MBA or other Master's Degree
- Experience working with Adobe Suite of Products - including
AEM, Target, Analytics and Audience Manager or similar.
- Automotive industry, Brick & Mortar Merchandising, Agency
and/or Product Management experience
- Data-driven mindset with excellent analytical skills with
proven utilization of information to drive results-oriented
decisions and measure results
- Experience communicating with and influencing functional and
technical team members at all levels in the organization, including
with a Software Product Organization to influence product
strategies and roadmaps
- Strong sense of responsibility and ownership, self-starter with
a proactive attitude
- Comfortable working in a fast paced, fluid environment where
priorities shift on a regular basis
- Ability to break down complex tasks or requirements into
simpler, more manageable tasks identifying clear pros, cons,
issues, obstacles, and dependencies
- Delivers results consistently even under tough circumstances
with the aptitude to recognize roadblocks and escalate issues as
needed
- Experience leading cross-functional teams
- Experience managing agency/partner relationsYou may not check
every box, or your experience may look a little different from what
we've outlined, but if you think you can bring value to Ford Motor
Company, we encourage you to apply!As an established global
company, we offer the benefit of choice. You can choose what your
Ford future will look like: will your story span the globe, or keep
you close to home? Will your career be a deep dive into what you
love, or a series of new teams and new skills? Will you be a
leader, a changemaker, a technical expert, a culture builder---or
all the above? No matter what you choose, we offer a work life that
works for you, including:
- Immediate medical, dental, and prescription drug coverage
- Flexible family care, parental leave, new parent ramp-up
programs, subsidized back-up childcare and more
- Vehicle discount program for employees and family members, and
management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week
between Christmas and New Year's Day
- Paid time off and the option to purchase additional vacation
time.For a detailed look at our benefits, click
here:https://corporate.ford.com/content/dam/corporate/us/en-us/documents/careers/2024-benefits-and-comp-GSR-sal-plan-2.pdfThis
position is a range of salary grades 7-8 .Visa sponsorship is not
available for this position.Candidates for positions with Ford
Motor Company must be legally authorized to work in the United
States. Verification of employment eligibility will be required at
the time of hire.We are an Equal Opportunity Employer committed to
a culturally diverse workforce. All qualified applicants will
receive consideration for employment without regard to race,
religion, color, age, sex, national origin, sexual orientation,
gender identity, disability status or protected veteran status. In
the United States, if you need a reasonable accommodation for the
online application process due to a disability, please call
1-888-336-0660.#LI-remoteRequisition ID : 33286
Keywords: Ford Motor Company, Carmel , MERCHANDISE ECOMMERCE MERCHANDISING & PRODUCT MANAGER, Executive , Indianapolis, Indiana
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